AqNero provides customized AI, IT, cloud, cybersecurity, and software solutions.
Because our services are personalized and project-based, refunds are not guaranteed unless defined by contract.

Refund Eligibility

Refunds may be considered only when:

• No work has been initiated
  
• The service has not been delivered
  
• A written agreement allows cancellation
  
• Both parties mutually agree on refund terms
  
  

Non-Refundable Items

• Completed project phases
  
• Digital deliverables already shared
  
• Consultancy or strategy sessions
  
• Third-party licensing or tools purchased for the project
  

Project Cancellation

Clients may request cancellation by contacting their project manager or emailing [email protected]. 

Any refund amount will depend on:

• Work completed
  
• Resources allocated
  
• Expenses incurred
  

Processing Time

Approved refunds are processed within 7–14 business days.

Contact

For billing or refund questions:

AqNero LLC
Email: [email protected]